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Wellness Refill ("we" and "us") is the operator of
(https://www.wellnessrefill.com) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Transit Time / Delivery Time
All shipments are in transit for 2 - 7 days
3.2 Change of Delivery Address
Orders placed before 5 PM will be shipped within the next business day.
Our warehouse operates on Monday - Friday during business hours of 9:30 am – 5:00pm, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
3.4 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Upon dispatch, customers will receive a tracking number from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
We make sure that all items are dispatched in good conditions, we are not liable for any damages on parcel caused by mishandling of the shipping provider.
For all customer service enquiries, please email us at