Wellness Refill ("we" and "us") is the operator of

(https://www.wellnessrefill.com) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.


  1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.


  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.


  1. Delivery Terms

3.1 Transit Time / Delivery Time

All shipments are in transit for 2 - 7 days





3.2 Change of Delivery Address

Orders placed before 5 PM will be shipped within the next business day.

Our warehouse operates on Monday - Friday during business hours of 9:30 am – 5:00pm, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.


3.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.


3.4 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before

dispatching your order.


3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.


  1. Tracking Notifications

Upon dispatch, customers will receive a tracking number from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.


  1. Parcels Damaged In Transit

We make sure that all items are dispatched in good conditions, we are not liable for any damages on parcel caused by mishandling of the shipping provider.


Customer service

For all customer service enquiries, please email us at


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